connect

Resources >

SPEAKING >

my story >

Learn more

Training your team to walk with clients through what they never planned for, because human connection is your firms greatest differentiator.

Connection Drives Retention...

Compassionate client care educator

Professional firms lose clients during this traumatic period because advisors often lack the necessary training to support the transition, instead providing minimal or no support.  Frustrated clients seek an advisor who better understands and can guide them through this stressful stage of life, not just with strategy, but with empathy and presence.  

Stephanie has recognized a costly gap in how professional firms were overlooking this critical client need and has launched training programs equipped to guide advisors and service based teams engage more effectively with clients during one of life's most challenging periods.  She trains professionals to do what numbers alone can't: build lasting loyalty through human connection, grief informed communication, and presence that outlasts any transaction.

70% of women change financial advisors within a year of their spouses death, not because they want to, but because they don't feel understood.  This is a trillion dollar gamble for your firm!

She brings both professional creditability and lived experience to helping firms support their clients through profound change.  Not only has she experienced the loss of her husband after advocating and caring for him through terminal cancer, but she is also an experienced speaker, consultant, and certified grief and loss coach.

Stephanie's keynotes and training workshops are not limited to widowed clients.  She trains professionals in strategies that apply to any client experiencing loss or a significant life transition.  In sectors where relationships are the key to business stability, growth, and profitability, this trillion dollar gamble doesn't have to be the outcome.  With the right training, advisors can help clients navigate this stage, resulting in both increased retention and referrals.

As an attorney, law professor, and author of Because I Loved You: Surviving The Unthinkable, Stephanie Duran is a trusted voice at the intersection of client retention, relational trust, and life transitions.

explore TRAINING options →

If your firm is ready to retain clients through life's most challenging transitions, not by doing more, but by connecting better, let's start a conversation.  Offering customized trainings, keynotes, and in office workshops that turns human connection into your strongest business strategy.

Keynote & Training Sessions

Empathy is not a soft skill,
it's a strategic business advantage

Real conversations. Tender truths. A reminder that joy can live alongside loss. Hosted by grief coach and widow Stephanie, this podcast explores life after loss with honesty, compassion, and courage. From navigating a partner’s terminal diagnosis to finding purpose again, each episode offers stories, insights, and inspiration for anyone grieving and growing through heartbreak.

The Podcast

learn more →

Weaving Happiness Through Grief

Navigating Love and Loss While Embracing New Beginnings as a Widow
or Widower

DOWNLOAD Now

Resources for widows...